RETURN & REFUND POLICY
At Fantasy Skin Care South Africa, customer satisfaction is a priority.
We want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we’re here to help.
Due to the nature of skincare products and for hygiene and safety reasons, we do not accept returns or exchanges unless the product received is defective, damaged in transit, or incorrect.
If you have received a product that is defective, damaged, or you have received the incorrect order then kindly notify us within 48 hours of receiving your order by emailing [insert email address] with the following information:
• Your order number
• A clear description of the issue
• Supporting photographs of the item(s) and packaging
Once verified, we will offer either a replacement or store credit, depending on the nature of the issue and product availability.
Non-Returnable Items
We do not accept returns or exchanges for:
• Opened, used, or tampered products
• Items purchased during sales or promotions (unless defective)
• Products returned without prior communication and approval
Returns Procedure
If your return request is approved:
• You will be provided with instructions on how and where to send the item to.
• The item must be returned in its original packaging, unused, and in the same condition in which it was received.
• Courier costs will be communicated to you accordingly.
Refunds
Refunds will only be issued in cases where a product is proven to be defective or incorrect and a replacement is not possible.
Refunds will be processed within 7–10 business days to the original payment method.
Late or Missing Refunds
If you haven’t received a refund after the stated period:
• First, check your bank account or payment platform again.
• Then contact your bank or payment provider; it may take time before your refund is officially posted.
• If the issue persists, please contact us on email at
support@fantasyskincare.co.za